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   FAQ is frequently asked question, if none of the answers provided  below did’nt answer your question(s) you can do well and send us a mail , and      we promise to get back to you as soon as possible.

FAQ 1: Types Of Ads

   Marketplace offers you 5 different types of ads which you can select during ad posting or reposting. It is not possible to switch   between different ad types while it is live. Available types are:

  1. Sell
  2. Auction
  3. Buying
  4. Exchange
  5. Gift

FAQ 2: How Auctions Work?

   In order to participate in any auction first you need to register an account. Once you have an account visit any auction and in the sidebar you will notice bidding box.

Bellow input for bid value you will see what is the minimum value you must place. Once the auction is finished and if you’ve won it you will receive confirmation mail.

List of all auctions in which you are or have been participated in is displayed on your profile under Auctions.

FAQ 3: How To Promote Submitted Ad?

   In order to promote your ads first you must navigate to your submitted ads and from the action menu select last option. It will open modal with list of all available promotions on market as well as your currently active promotions for the particular ad.

List of available promotions are:

  1. Bump Up Ad ( this will update creation date while expire time remains and can be used only once per ad )
  2. Highlight Ad ( this will make your ad stand out from others in listing )
  3. Top Ad ( make your add in the first XX positions of listing as well as in it’s regualr listing position )
  4. Urgent Ad ( display urgent ribon on ad box )
  5. Home Map Ad ( have your ad appear on landing page )

With an exception of Bump Up promotion all of them can have multiple packages available.

Once you have selected promotion type and period you can proceed to payment screen. Once the payment is cleared your promotion will be active. Promotion starts from the time when payment is cleared and not from time the promotion is requested.

FAQ 4: Why There Are Locations In Drop-down And On Map?

   From drop down you are selecting general location of your advert while selecting it on the map you are being more precise. Also if the location search of the marketplace is set to geolocation, people who search by location will find your ad more easier.    Locations Search of the marketplace can also be set as list of predefined values in which case value from the drop-down is being used.

FAQ 5: What Submitting Packs Do You Offer?

   Depending on the settings of the marketplace you can have:

  • Packages ( in the packages time for submitting ads is unlimited while number of ad is final )
  • Subscriptions ( here time for submitting is limited while number of ads is not  )

Number of different packages and subscriptions is unlimited and it all depends on the prefered settings of the administrator

FAQ 6: How Can I Contact Seller?

   In order to retrieve phone number of the seller go to it’s profile page or any of his ads and you will notice block with phone number.

If you wish to start messaging conversation with the seller first create an account. Once you have created your account navigate to any of his ads and you will notice button for sending message. List of you messages is available on your profile. There you have AJAX messaging system where you will be able to continue conversations.

FAQ 7: How Review System Works?

  There are two types of reviews – buyer and seller. First step is to register on our marketplace. Next you need to send a message to a seller. Once the seller responds to your message you will be able to review seller and in the same time seller will be able to review you.

When users visit your profile they will be able to see your overall review , complete list of your reviews and to filter them by type.

Once you post review it can not be changed. Also seller and you have option to respond to review.

FAQ 8: What Are Featured Ads?

   If you have found some ad which you want to visit later or contact seller later, etc. you can mark it as Favorite and it will be save to the list of your favorite ads which you can access from your profile dashboard.

FAQ 9: How To Report Ad?

   If you feel that the ad  is breaking some rules, you can report it directly from ad page by clicking on the Report button and writing detail reason. Ad will remain active until administrator checks it out.

FAQ 10: What is Longitude & Latitude.

When posting an ad you will encounter a required field asking you to input your longitude and latitude; they are unique numbers  showing your business exact location and to get it  just visit latlong.net  and then just type in your current business address location including city and state then copy the latitude and longitude number and paste it on the required field.

FAQ 11: Image Not Uploading

If you encounter an issue when uploading your products images, that is to say your image doesn’t meet our required image dimension and to rectify this issue visit Simpleimageresizer  and upload your image to resize it to 760 x 700 image dimension then download the image and re-upload.

 

 

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